Our Customers

Man and woman in car.Committed to treating our customers fairly
At Wiser Choice, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative 'Treating Customers Fairly'.

We recognise that Wiser Choice and our customers have everything to gain if we look after their best interests and treat them fairly in all aspects of our dealings.

Our commitment to you
We will:

  • provide you with clear information about the products and services we offer, including fees and charges
  • provide all information you need to make a decision as to whether the cover is right for you
  • give you access to a formal complaints procedure should you become unhappy with our service
How you can help us

To help us to continue to provide the highest possible standards of service, we will ask you to:

  • let us know if there is any aspect of our service, or of a product we have discussed that you don't understand
  • tell us if you think there are ways we can improve our service